Solutions | Transportation & Hospitality
Create unforgettable experiences for every guest.
A modern cloud contact center solution to help travel and hospitality companies deliver fast scalable customer service.
Help customers escape faster to the destination of their dreams.
Your customers are on the go. And whether they’re doing business or making memories, those experiences hinge on you. Be prepared to deliver fast customer service and experiences that delight with Talkdesk.
Learn how travel and hospitality companies are benefiting from Talkdesk.
Easily scale services up as the industry rebounds.
Get a leading cloud contact center set up and agents onboarded from anywhere so you can rapidly scale your staff and manage peak call volumes as the world reopens to travel.
Reach customers wherever they are.
Offer your customers more convenient ways to contact your business, without sacrificing high-quality, consistent service.
- Route conversations to the agent best suited to solve them quickly and correctly.
- Help customers help themselves and deflect call spikes with 24/7 automated self-service.
- Enable customers to interact across channels without having to repeat themselves.
- Send proactive notifications regarding flight changes, reservation reminders and more.
"Talkdesk’s adaptability and scalability accommodate TAP Air Portugal’s need to support more than 30 different markets and countries in six languages, often witnessing seasonal sky-high traffic peaks."
EDUARDO CORREIA DE MATOS, CUSTOMER SERVICE DIRECTOR, TAP AIR PORTUGAL
Add a personal touch.
Whether you’re checking a reservation or quoting a package, you need all your customer data in one place. Talkdesk connects the dots between the data in your CRM, CRS, website, sales and service systems for a complete picture of every customer.
- Connect customer journey touchpoints with relevant data in a single agent interface.
- Deliver optimized actions to associates based on real-time customer behavior and intent.
- Manage real-time KPIs with dashboards you can tailor to your needs.
- Monitor recordings and surveys to keep quality high and customers satisfied.
Be ready to scale.
Whether for seasonal demand or unplanned events, you need agility to scale. Talkdesk is intuitively designed, so it’s easy to onboard and manage agents wherever they are.
- Activate a remote workforce in minutes – associates can work from their home computer or even a smartphone.
- Quickly augment your staffing with CXTalent™, a platform offering skilled staff ready to dial.
- Manage your distributed workforce with remote monitoring and coaching.
- Let AI do the work of forecasting volume and corresponding schedules.
Top hospitality brands choose Talkdesk.
Everything you need to improve the customer experience.
Talkdesk bundles SMS, email, chat, social media, and more—so you can be everywhere your customers are.
Let the bots answer common questions and free up associates for more complex issues. Offer 24-7 automated self-service—in your IVR, mobile app, and website.
Touch base with the right details at the right time. Automatically send travel updates, reservation confirmations, and other customer communications.
Collect data from the customer experience—such as web or mobile activity, loyalty program, or location—to connect customers with the associate best equipped to help.
Proactively provide associates with real-time contextually relevant knowledge based on customer needs.
Analytics & Insights
Talkdesk integrates with ease to aggregate customer context and surface behavior patterns—so you can anticipate customer needs and keep them coming back.
Dynamic product recommendations
Use AI to analyze customers’ past actions and uncover predictive opportunities to cross-sell, upsell, and targeted promotions.
Manage real-time KPIs with custom dashboards and reports. Easily identify areas for improvement to coach associates and impact customer satisfaction.
Easily integrate across every facet of your technology ecosystem. Choose from 60+ integrations or build on our platform to tailor-make the perfect contact center solution.
Increase sales efficiency by automating the dialing process to maximize outbound call volume. Intelligently connect your reps with the right prospects at the right time.
Provide flexibility with work-from-home, after-hours, or part-time staffing options. Associates can use Talkdesk on any device.
Rely on AI to accurately forecast distributed staffing needs and corresponding schedules.
PCI compliant and more
Talkdesk has more than 30 compliance certifications, including PCI and GDPR. Offer 24-7 automated self-service—in your IVR, mobile app, and website.
Global call quality
Connect to your customer with crystal-clear conversations, unmatched reliability, and personalization that reflects your brand.