Payers | Payer Smart Service

Use AI-powered tools to create moments that matter.

Talkdesk Payer Smart Service connects members to their plans with smarter, easier, and more personalized interactions.

Talkdesk Payer Smart Service

Elevate every member interaction.

Make the member journey unified, tailored, and convenient. Talkdesk Payer Smart Service provides AI and intuitive tools that differentiate member experiences, equip staff with the right information, and automate key processes.

Copilot Turn Agents Into Experts

Turn agents into experts.

Empower staff with AI tools that provide member context and deliver knowledge and recommendations in real-time to improve efficiency and accuracy while helping them deliver concierge-level member service.

Create A Frictionless Healthcare Journey

Create a frictionless journey.

Conversational chatbots enable deeper self-service. When hands-on help is necessary, bots use real-time intent detection to transfer the interaction to a live agent. Easily manage and change conversation flows and routing rules with clicks, not code.

Meet​​ Members Where They Are

Meet​​ members where they are.

Support inbound and outbound engagement on members’ channels of choice, including voice, SMS, email, and live chat.

Orchestrate Interactions Across The Member Journey

Orchestrate interactions across the member journey with modern tools.

Cloud-native analytics and agent performance management capabilities capture insights and opportunities while delivering the security and scalability you need.

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