Elevate every member interaction.
Make the member journey unified, tailored, and convenient. Talkdesk Payer Smart Service provides AI and intuitive tools that differentiate member experiences, equip staff with the right information, and automate key processes.
Turn agents into experts.
Empower staff with AI tools that provide member context and deliver knowledge and recommendations in real-time to improve efficiency and accuracy while helping them deliver concierge-level member service.
Create a frictionless journey.
Conversational chatbots enable deeper self-service. When hands-on help is necessary, bots use real-time intent detection to transfer the interaction to a live agent. Easily manage and change conversation flows and routing rules with clicks, not code.
Meet members where they are.
Support inbound and outbound engagement on members’ channels of choice, including voice, SMS, email, and live chat.
Orchestrate interactions across the member journey with modern tools.
Cloud-native analytics and agent performance management capabilities capture insights and opportunities while delivering the security and scalability you need.
Streamline engagements from start to finish.
Automated assistance for agents, including configurable suggestions, contextual data, and conversation transcriptions.
Speech and text analytics to surface insights about member conversations across channels.
Workforce Engagement Management
Seamlessly integrated user experience for training, managing, and coaching staff.