Platform

Connections

Integration Builder

Build any integration in minutes to create the perfect customer experience.

Seamless Integrations for a Seamless Customer Experience

Connections™ is a powerfully simple integration builder that lets you go beyond out-of-the box integrations and connect the Talkdesk® platform to any third-party system in a matter of minutes. Integrate critical solutions, unique to your business or industry, to optimize performance and deliver a world-class customer experience.  

Unified Tools and Data

Quickly access customer data regardless of where it’s stored and enable your teams to swiftly perform tasks, without ever leaving the Talkdesk environment. 

"84% of IT decision-makers state integration challenges are slowing down their digital transformation efforts."

Vansonbourne Connectivity Benchmark Report

Advanced Querying

Fetch context from external systems to construct a multidimensional view of each customer and equip agents with all the information they need to drive rapid resolution.

"Talkdesk CX Cloud™ and Connections brings the power of integration and platform as a service into a single offering that ensures the reliable and secure integration of technologies to enable a high quality customer experience with a strong return on existing technology investments."

mark smith, CEO & Chief research officer, ventana research

End-to-End Automation

Accelerate business agility and improve CX by unlocking data from any system and using it to orchestrate automated workflows, such as context-driven routing or targeted marketing offers.

Simple Configurations

Integrate at lightning speed using a low-code, web-based interface, and simple configuration to quickly connect, test and deploy. 

Connections Capabilities

Flexible Connector

Rapidly connect any app, system, data source or device — in the cloud, on-premises or hybrid — using a public-facing API in a few easy steps.

Self-service

Harness an integration framework that truly scales. Build and deploy integrations with fewer technical resources, reducing your costs.

Enterprise-grade Automation

Trigger alerts and process automation throughout your technology stack to drive operational efficiency.

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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