Talkdesk’s CTI widget allows agents to work from within Desk.com. Agents won’t have to sacrifice functionality when they have full access to a wide range of Talkdesk features inside Desk.com.
Personalize Every Interaction
Talkdesk instantly displays a customer’s Desk.com contact history and information when a call is connected. Agents can use this information to personalize interactions and provide optimal service.
Save agents the inefficiency of switching between two applications with the ability to perform Desk.com actions within Talkdesk. Agents will be able to create cases and update contacts without ever leaving Talkdesk.
Talkdesk’s automated workflows eliminate the need to manually enter data in two different systems. Save agents time by configuring certain Talkdesk events to automatically trigger Desk.com actions.
Talkdesk automatically synchronizes Desk.com contacts and cases with Talkdesk in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.
Effortlessly configure the Talkdesk Desk.com Integration - no programming required! All you need is your Desk.com account information and you can synchronize data and instantly increase your team’s efficiency.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.