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Talkdesk integrations for establishing cloud contact center workflows.

Name: Talkdesk
Brand: Talkdesk
Rating: 4 (175 reviews)

Talkdesk Agent Workspace

Talkdesk Agent Workspace provides the flexibility to handle calls from anywhere on the desktop. Leverage screen pops, click-to-call, and more.

Synchronized data

Talkdesk automatically synchronizes customer data to display information the moment a call is received.

Automated workflows

Configure Talkdesk to automatically trigger events in connected applications and save reps valuable time.

Simple setup

Using just your account information, you can quickly and easily connect Talkdesk with 60+ contact center software integrations.

Our most popular integrations.

Integration

Talkdesk for Salesforce

Integration

Talkdesk Zendesk Connector

Integration

Talkdesk Slack Connector

Integration

Talkdesk Microsoft Teams Connector

Integration

Talkdesk ServiceNow Connector

Integration

Talkdesk Microsoft Dynamics 365 Connector

Integration

Talkdesk Zoom Connector

Turnkey integrations to accelerate value in every industry.

Deep and direct integrations with leading vertical systems enable greater automation and efficiency gains, and a more seamless experience for your customers and your agents.

And more!

Follow the links below to their listings in the AppConnect marketplace.

Customers love Talkdesk.

Rated 8.1 out of 10 based on 667 reviews and ratings on

Oct 01, 2024

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

Sep 23, 2024

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

Sep 20, 2024

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

Sep 19, 2024

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

Aug 27, 2024

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

Aug 27, 2024

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

Aug 27, 2024

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

Aug 27, 2024

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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Talkdesk integrations for establishing cloud contact center workflows.

Talkdesk Agent Workspace

Synchronized data

Automated workflows

Simple setup

Our most popular integrations.

Talkdesk for Salesforce

Talkdesk Zendesk Connector

Talkdesk Slack Connector

Talkdesk Microsoft Teams Connector

Talkdesk ServiceNow Connector

Talkdesk Microsoft Dynamics 365 Connector

Talkdesk Zoom Connector

Turnkey integrations to accelerate value in every industry.

Follow the links below to their listings in the AppConnect marketplace.

Customers love Talkdesk.

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

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