Talkdesk Integrations - Contact Center Software

Talkdesk Agent

Talkdesk Agent provides the flexibility to handle calls from anywhere on the desktop. Leverage screen pops, click-to-call and more.

Synchronized Data

Talkdesk automatically synchronizes customer data to display information the moment a call is received.

Automated Workflows

Configure Talkdesk to automatically trigger events in connected applications to save reps valuable time.

Simple Setup

Using just your account information, you can quickly and easily connect Talkdesk with 30+ contact center software integrations.

Hear Why Our Customers Love Talkdesk

Rated 9.2 out of 10 based on 435 reviews on

today

We've had a pretty good experience with…

We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from. TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.

Amir Haq

3 days ago

Alex Owens-Baird

Talk Desk helps get my day to day over in an easy way. I work in a customer support role, but one where customers aren't calling in all day. I maybe get 1 call an hour, which means that when a call does come in, it's important to answer since we get so few of them. The notification preferences I can set for my TD app (for Macs) will actually take over my screen and override other programs I'm using. This means I can work out of my SalesForce inbox without having to keep Talk Desk open on my browser because when a call comes in it will just take over my attention. This is great to help support our product and meet our SLA of 20 seconds to answer. Beyond that TalkDesk has features that allow me to monitor calls of my peers who are in training, see up to date metrics on calls, and an easy to use reporting feature to listen in on past calls for quality assurance. The best part - it works amazingly with SalesFroce. Highly recommend trying it out!

Alex Owens-Baird

3 days ago

Awsome app to use

Customer

10 days ago

Talkdesk is a great phone system

Talkdesk is a great phone system. Talkdesk integrates so easily with the other systems we use. We also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes.

Christa

10 days ago

Very nice and easy to use not to…

Very nice and easy to use not to mention organized software. Very beneficial.

DeJanee P

10 days ago

Great platform

Great platform. encourages instant communication with team members and customers. recorded calls are used best for training, self reflection and accountability.

Folasade A ( TradeGecko )

11 days ago

LOVE TALKDESK

Customer

11 days ago

Talkdesk at work

I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%.

Beatriz P.

12 days ago

Comfortable for use in customer service

I use this product in my daily work. It is one of the main tools for my tasks. I like that we can connect salesforce and click to call directly without typing the number of customers manually or copypasting it. Bugs happen like in all apps but it is resolving fast with Talkdesk support. Supporting my customers throw it makes it easy and I like I can choose the country number so my clients feel comfortable seeing a local number

Natalia Shlykova

12 days ago

Talkdesk has changed the way I work

Before using Talkdesk I would always have to be in the office to answer calls and transferring calls meant passing the phone over to another colleague which wasn't the smoothest process. Having Talkdesk has changed the way I work as I can now work from a variety of locations but keep the same quality calls whilst transferring calls between colleagues seamlessly. It has made my job so much easier.

Amber

13 days ago

Excellent

Talkdesk in a very helpful tool.

Maria

13 days ago

Great System

Great platform for my call center team. Love the analytics and the call back feature allows my customers to not wait on hold. - Jeff G

Jeff Gilman

13 days ago

Talk desk is very easy to use

Talk desk is very easy to use, monitor and learn on. Calls are made quickly and the voices are very clear.

Kathryn

13 days ago

Very Efficient system

Talkdesk has been the most successful system we have found for outbound and inbound calls. A lot of our agents work remotely or at other sites and the system works as efficiently as if they were sat in a call centre and this is very beneficial. Transferring calls is easy with the warm transfer option so we can link between sites and it can also be integrated with Salesforce which is extremely helpful for us as it records vital call stats and analysis.

L. Bailey-Woodward

13 days ago

Easy and functional

I've been using talkdesk for almost three years and it's been helping me a lot in doing my job, in fact it's a very important part of my work.

YEHIA Z

14 days ago

Talkdesk has been great for our…

Talkdesk has been great for our organisation. Coming from a Cisco hardline system, the configuration of Talkdesk has been a godsend. We can now manage the volume of calls coming into our business in real time as well as monitor all of our agents without having to run redundant reports which have no impact. We are currently working on setting up KPI's based on the reporting functionality and also look forward to the new call tree routing to be implemented in a future build.

Adam L

14 days ago

Super easy to set up

Super easy to set up. Great graphics & easy integrations with other systems.

Jenny C

14 days ago

Talkdesk is great for reporting and…

Talkdesk is great for reporting and monitoring staff

Kimberly Simpson

14 days ago

Configurable and scalable

Talkdesk is a very elaborate and configurable platform suited with our respective Crms in sales and support

Shivam

14 days ago

Talkdesk allows for calls to route to…

Talkdesk allows for calls to route to my cellphone for ease of access. The calls have never dropped. It also records the conversation which helps fill in cases later.

Melissa Lora

Learn More About Our Product

Talkdesk for Sales Powers Inside Sales Teams

The Cloud Customer Experience: Moving away from Legacy Contact Center Providers

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Contact Center Software Integrations

Talkdesk Agent

Synchronized Data

Automated Workflows

Simple Setup

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Hear Why Our Customers Love Talkdesk

We've had a pretty good experience with…

Alex Owens-Baird

Awsome app to use

Talkdesk is a great phone system

Very nice and easy to use not to…

Great platform

LOVE TALKDESK

Talkdesk at work

Comfortable for use in customer service

Talkdesk has changed the way I work

Excellent

Great System

Talk desk is very easy to use

Very Efficient system

Easy and functional

Talkdesk has been great for our…

Super easy to set up

Talkdesk is great for reporting and…

Configurable and scalable

Talkdesk allows for calls to route to…

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