Contact Center Trends

How to Measure First Call Resolution In Your Contact Center

By Shauna Geraghty

0 min read

measuring first call resolution
2021 Talkdesk Global Contact Center Kpi Benchmarking Report

2021 global Talkdesk contact center KPI benchmarking report

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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