Customer Service

How to Measure First Call Resolution In Your Contact Center

How to Measure First Call Resolution In Your Contact Center
by Shauna Geraghty

January 16, 2014

5 Ways to Master High Volume Support

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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