Customer Service

How to Measure First Call Resolution In Your Contact Center

How to Measure First Call Resolution In Your Contact Center
by Shauna Geraghty

January 16, 2018

Customer Service

2019 Talkdesk Contact Center KPI & Benchmarking Report.

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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