Contact Center Trends

16 factors influencing first call resolution

Celia Cerdeira
By Celia Cerdeira

0 min read

16 Factors Influencing First Call Resolution
First Call Resolution The Most Important Contact Center Kpi


First call resolution: The most important contact center KPI

Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.