Contact Center Trends

16 Factors Influencing First Call Resolution

16 Factors Influencing First Call Resolution
by Shauna Geraghty

January 10, 2014

min read

Basic Troubleshooting Techniques for Agents

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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