Call Center

16 Factors Influencing First Call Resolution

16 Factors Influencing First Call Resolution
by Shauna Geraghty

January 10, 2014

Call Center

Basic Troubleshooting Techniques for Agents

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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