Contact Center Trends

Sample Call Center Call Scoring Evaluation Form Items

Sample Call Center Call Scoring Evaluation Form Items
by Shauna Geraghty

September 18, 2018

min read

37 Techniques to Achieve Excellent Customer Service

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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