Contact Center Trends

How Do You Compare Average Time in Queue?

How Do You Compare Average Time in Queue?
by Alison Jarris

May 1, 2018

min read

2020 Contact Center KPI Benchmarking Report

Download now to learn more about:

  • The role and value of contact center KPIs
  • 5 most relevant inbound contact center KPIs and how to establish benchmarks
  • 10 steps to define your contact center KPIs

Alison Jarris

Alison was Senior Manager of Content Marketing at Talkdesk. When she's not writing and editing she's probably running in the Presidio or reading Haruki Murakami.

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