Retail and Consumer Goods

Managing high call volume in retail during the Cyber-5 period

Duane Peck Blog Author
By Duane Peck

0 min read

Preventing High Call Volume Retail During Cyber 5
How Virtual Agent Can Help Contact Center During Peak Volumes


How a virtual agent can help the contact center during peak volumes

Duane Peck Blog Author

Duane Peck

Duane Peck is the director of industry marketing for retail, ecommerce & consumer goods. He has spent the past 15 years at high-growth software companies, helping brands and retailers digitally transform their businesses. Duane loves his wife and three children, Philadelphia sports, and the oxford comma.