Contact Center Trends

4 tips to grow brand and employee engagement in your contact center

Génesis Longo
By Génesis Longo

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Contact Center Brand Enhancement Employee Engagement Center
Frictionless But Not Human Less Keeping Humanity Core Cx

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Frictionless but not human-less: keeping humanity at the core of your CX

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How unified communications and contact center integration drives business success

Génesis Longo

Génesis Longo

Génesis Miranda Longo is the manager of industry marketing for retail, e-commerce and consumer goods. As a Mexican immigrant and Cornell University grad, she has spent her life in the food, grocery and ag industry. Apart from helping brands and retailers deliver incredible experiences, Génesis loves cooking spicy food with her husband, increasing diversity in tech and higher-education, and compulsively online shopping.

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