Call Center Best Practices

An Overview of Average Speed of Answer in the Call Center

An Overview of Average Speed of Answer in the Call Center
by Shauna Geraghty

December 3, 2017

min read

2019 Talkdesk Contact Center KPI & Benchmarking Report.

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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