Contact Center Trends

An Overview of Average Speed of Answer in the Call Center

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An Overview of Average Speed of Answer in the Call Center
2021 global Talkdesk contact center KPI benchmarking Report

2021 global Talkdesk contact center KPI benchmarking Report

Download now to learn more about:

  • The importance and benefits of benchmarking.
  • How contact center metrics changed during 2020 compared to 2019.
  • How your contact center performance stacks up against peers across industries, regions, and company sizes.
  • Tips to optimize your contact center and improve CX.

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.