Call Center

8 Advantages of Call Monitoring and Call Scoring in the Call Center

8 Advantages of Call Monitoring and Call Scoring in the Call Center
by Shauna Geraghty

September 23, 2014

Call Center

Discover Talkdesk's enterprise-class cloud security

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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