Contact Center Trends

The 4 stages of contact center maturity and how to use them

The 4 stages of contact center maturity and how to use them
by Niki Lotte

December 1, 2020

min read

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Niki Lotte

Niki Lotte is a senior product marketing manager at Talkdesk, where she specializes in developing and executing strategies to promote the services (and the people who make the magic happen) that enable customers to realize the value of their business transformation. When she's not bringing ideas to life, Niki enjoys camping, reading historical fiction, and practicing French, especially to order cheese and pastries.

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