Contact Center Trends

10 KPIs that Affect Customer Satisfaction with Call Center Service

10 KPIs that Affect Customer Satisfaction with Call Center Service
by Shauna Geraghty

January 2, 2013

min read

2018 Talkdesk Contact Center KPI & Benchmarking Report.

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

We use cookies to improve your browsing experience. More information. Ok