EBOOK

Talkdesk for Sales Powers Inside Sales Teams

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News

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Talkdesk Month of Gratitude

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A Trusted and Secure Contact Center Solution You Can Rely On

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Trust is in our DNA

Talkdesk CX Cloud™ is a cloud native end-to-end global contact center solution trusted by over 1,800 businesses in 75 countries. Enterprises choose Talkdesk for its guaranteed reliability and 100% uptime SLA, its industry-leading voice quality and its high level of security certifications to keep your contact center safe from threats.

Performance You Can Trust

100%

Uptime SLA

4.22

Global MOS - Voice Quality

30+

Security & Compliance Certifications

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Enterprise-Class Security

Talkdesk holds 30+ certifications and ensures your business and customer data are always secure by aligning with rigorous security frameworks and privacy laws.

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Real-Time Status Updates

Talkdesk Status is the Talkdesk community’s home for real-time information on system performance and security. The status site provides transparency around service availability and performance for our products, so you always have insight into what’s happening.

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Confidence with Business Continuity

Talkdesk is the first and only cloud contact center platform to receive ISO 22301 certification for Business Continuity Management. Our Infrastructure and Operations team is on 24/7 so you can deliver the business continuity you and your customers expect.

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Guaranteed Voice Quality and 100% Uptime SLA

Talkdesk Global Communications Network™ (GCN) is designed to minimize latency and support optimal call distribution for crystal-clear conversations, backed by industry-leading MOS scores. Talkdesk also offers an unprecedented 100% uptime SLA to keep you reliably connected to your customers.

Read About the Network

"Talkdesk’s status as a Leader is based in part on its innovative approach to providing customers with access to expanded functionality through a robust partnership ecosystem, growing market presence and strong customer satisfaction across a variety of aspects of product and support."

Gartner - CCaaS MQ North America 2019

CX Strategy for CX Success

Our CX Strategy experts are with you every step of the way, providing assistance on everything you need from building the business case, to implementation and enablement for modernizing your customer experience.

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Trusted Worldwide

Talkdesk is the highest customer-rated cloud contact center in the industry. We’re proud to have received the most customer reviews and highest scores on all the major review websites, including Gartner Peer Insights, G2Crowd and Salesforce AppExchange.

Check Out Customer Reviews

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

1 star 2 star 3 star 4 star 5 star

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez
1 star 2 star 3 star 4 star 5 star

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana
1 star 2 star 3 star 4 star 5 star

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K
1 star 2 star 3 star 4 star 5 star

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva
1 star 2 star 3 star 4 star 5 star

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta
1 star 2 star 3 star 4 star 5 star

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte
1 star 2 star 3 star 4 star 5 star

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark
1 star 2 star 3 star 4 star 5 star

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D
1 star 2 star 3 star 4 star 5 star

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS
1 star 2 star 3 star 4 star 5 star

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval
1 star 2 star 3 star 4 star 5 star

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer
1 star 2 star 3 star 4 star 5 star

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U
1 star 2 star 3 star 4 star 5 star

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G
1 star 2 star 3 star 4 star 5 star

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B
1 star 2 star 3 star 4 star 5 star

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta
1 star 2 star 3 star 4 star 5 star

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P
1 star 2 star 3 star 4 star 5 star

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D
1 star 2 star 3 star 4 star 5 star

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista
1 star 2 star 3 star 4 star 5 star

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy
1 star 2 star 3 star 4 star 5 star

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Related Resources

Ebook

The Cloud Customer Experience: Moving Away from Legacy Contact Center Providers

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Brochure

Global Communications Network

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Ebook

Talkdesk Security Policies

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