Platform

Global Communications Network

A global call quality network that covers 150+ countries to provide you unmatched reliability.

Stay Connected to Your Customers

Talkdesk Global Communications Network™ (GCN) delivers the industry’s highest reliability and call quality in the cloud contact center industry, backed by the first and only 100% uptime SLA.

Built on top of a modern microservices architecture and powered by the GCN, Talkdesk CX Cloud™ enables quicker innovation, more business agility and superior scalability, giving you a customer experience competitive edge.

Guaranteed Uptime

We have the utmost confidence in our network and to prove it, Talkdesk offers an unprecedented 100% uptime SLA so your customers can always reach you, no matter what.

Highest Quality Global Coverage

With 9 data centers strategically distributed around the world we prioritize redundancy, availability and resiliency on every level for a truly global, enterprise-grade network. Wherever your agents are, we connect to the closest data center and provide high-quality alternative routes for extraordinary accessibility.

Confidence with Business Continuity

Talkdesk is the first cloud contact center to receive ISO 22301 certification for Business Continuity Management. The Infrastructure and Operations team is available 24/7 to oversee our automated backup plan should an unforeseen event occur.

Full Redundancy

Talkdesk Proxy™ is our fully-redundant, secure communications platform (CPaaS) that’s ready in the event of an unexpected disruption, adding an extra layer of resilience to our service. So your team is always there for your customers, even when the unforeseen happens.

Highest Call Quality

Our global low latency architecture ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay, backed by industry-leading MOS scores.

Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 778 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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