Global Communications Network

Platform

A global call quality network that covers 150+ countries to provide you unmatched reliability.

Stay Connected to Your Customers

Talkdesk Global Communications Network™ (GCN) delivers the industry’s highest reliability and call quality in the cloud contact center industry, backed by the first and only 100% uptime SLA.

Built on top of a modern microservices architecture and powered by the GCN, Talkdesk CX Cloud™ enables quicker innovation, more business agility and superior scalability, giving you a customer experience competitive edge.

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Guaranteed Uptime

We have the utmost confidence in our network and to prove it, Talkdesk offers an unprecedented 100% uptime SLA so your customers can always reach you, no matter what.

Highest Quality Global Coverage

With 9 data centers strategically distributed around the world we prioritize redundancy, availability and resiliency on every level for a truly global, enterprise-grade network. Wherever your agents are, we connect to the closest data center and provide high-quality alternative routes for extraordinary accessibility.

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Confidence with Business Continuity

Talkdesk is the first cloud contact center to receive ISO 22301 certification for Business Continuity Management. The Infrastructure and Operations team is available 24/7 to oversee our automated backup plan should an unforeseen event occur.

Supercharge your security

Full Redundancy

Talkdesk Proxy™ is our fully-redundant, secure communications platform (CPaaS) that’s ready in the event of an unexpected disruption, adding an extra layer of resilience to our service. So your team is always there for your customers, even when the unforeseen happens.

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Highest Call Quality

Our global low latency architecture ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay, backed by industry-leading MOS scores.

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Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

7 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

18 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

10 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

24 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

6 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

11 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

13 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

14 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

15 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

15 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

16 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

16 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

17 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

17 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

17 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

18 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

19 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

19 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

19 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

19 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

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