A global call quality network that covers 150+ countries to provide you unmatched reliability.
Talkdesk Global Communications Network™ (GCN) delivers the industry’s highest reliability and call quality in the cloud contact center industry, backed by the first and only 100% uptime SLA.
Built on top of a modern microservices architecture and powered by the GCN, Talkdesk CX Cloud™ enables quicker innovation, more business agility and superior scalability, giving you a customer experience competitive edge.
With 9 data centers strategically distributed around the world we prioritize redundancy, availability and resiliency on every level for a truly global, enterprise-grade network. Wherever your agents are, we connect to the closest data center and provide high-quality alternative routes for extraordinary accessibility.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.