Lay the groundwork for a successful cloud contact center implementation.
It’s easy to feel overwhelmed when transitioning to a cloud contact center platform, but with the proper understanding and planning, you can comfortably feel ready to discuss, prepare, and deliver everything your contact center as a service (CCaaS) provider needs to scope your contact center implementation and achieve your customer experience and business goals.
This guide is a hands-on tool. We’ll discuss the importance of statement of work (SOW) discovery sessions, how you’ll collaborate with your contact center vendor, and give you tips and real examples of how to adequately prepare for productive SOW discovery sessions.
Download this guide to learn about:
- What documentation to prepare that will help your vendor understand your business processes.
- Who on your team should be involved in each discovery session.
- What your CCaaS vendor expects from you in this assessment.
- And what expectations to have for your vendor.
