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Call Deflection to Digital Channels: Tactics for Cost-Savings

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As consumers, we are astute and demanding. We want convenience, instant gratification, and personalized experiences from the businesses that promise to deliver value in exchange for our loyalty.

With this in mind, business leaders have little choice but to adapt and evolve to rising consumer expectations.

This ebook explores the fundamental role of contact centers in improving customer experience to reduce call volumes with call deflection and new digital channels.

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