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7 steps to save costs with an AI-powered Virtual Agent

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According to <a href="https://www.gartner.com/en/customer-service-support/trends/2022-key-priorities" rel="noopener" target="_blank">Gartner</a>, in 2022 the top three priorities for companies are to grow their business, improve operational excellence, and optimize costs. To achieve this, more businesses than ever are implementing intelligent virtual agents. And the significant potential to cut costs and increase customer satisfaction (CSAT) justifies all the interest they have driven.
Se você é um líder CX, este guia o ajudará a explorar o papel dos virtual agents (VA) como uma ferramenta chave para proporcionar experiências de autoatendimento de alta qualidade. Você aprenderá como um VA pode automatizar a entrega de respostas a perguntas repetitivas do cliente para maximizar a eficiência operacional e a satisfação do cliente, enquanto evita a exaustão do agente e reduz os custos.

7 steps to save costs with an AI-powered Virtual Agent

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