soluções | Governo e Educação | EUA

Redefina as experiências do setor público para todas as partes interessadas.

A modern CX platform powered by Talkdesk Customer Experience Automation (CXA) for government entities and educational institutions.

Redefine The Citizen And Student Experience
GovernoEnsino SuperiorInteração com o cidadão

Soluções CX para ajudar a cumprir sua missão.

Government Education Simplify Access

Simplifique o acesso às informações do governo.

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation orchestrated by Talkdesk CXA to route complex inquiries to live staff or AI agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

SAIBA MAIS
Feedback Highest Call Quality

Melhore a confiabilidade para melhor atender às partes interessadas.

As entidades governamentais estaduais e locais são consideradas como referência para orientação, especialmente durante crises. Explore como obter rapidamente flexibilidade e escalabilidade para servir como uma fonte confiável de informações vitais. A Talkdesk CX Cloud™ Government Edition oferece o conjunto mais abrangente de certificações e padrões de segurança da empresa em segurança da informação, privacidade e segurança de engenharia. Também mantemos nosso desempenho com ANS de qualidade de voz e tempo de atividade líderes do setor.

SAIBA MAIS
Automate Compliance And Ensure Adherence

Capacite os funcionários públicos para o trabalho remoto.

Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.

Abrace o futuro dos ambientes de trabalho remoto com altos padrões de segurança e conformidade regulamentar, protegendo ao mesmo tempo os dados confidenciais dos cidadãos.

LER LISTA DE VERIFICAÇÃO
Build Trusted Stakeholder Relationships Education

Crie relacionamentos confiáveis com as partes interessadas.

Não importa o público, a Talkdesk oferece a flexibilidade que as equipes de educação precisam para gerenciar suas comunicações de forma eficaz para cada departamento. Adote uma única plataforma de contact center que funcione como um ativo estratégico e de negócios para toda a universidade. Forneça uma comunicação consistente e conveniente que fortaleça o relacionamento com alunos, ex-alunos e professores.

SAIBA MAIS

Saiba porque os clientes adoram a Talkdesk.

Avaliado em 8,2 de 10 com base em 682 comentários e classificações noTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

1 star2 star3 star4 star5 star

This app allows agents to handle calls in a very easy and professional way. What is good about this system is that the call becomes very smooth without facing any difficulties. You just paste a number in a dialpad and make a call, which is very easy.

Zinhle Msibi

1 star2 star3 star4 star5 star

Talkdesk records your calls for you, and you can listen to them right after the call, if there's information you want to verify. You can get your QA markings/scores right on Talkdesk, and it has a direct link to the dashboard or Zendesk of the call that was marked.

Londeka Ndlovu

1 star2 star3 star4 star5 star

It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We prefer Talkdesk because its ability to report, ease of use, quality of calls, user friendly UI and price.

Carlos Delgado Barcia

1 star2 star3 star4 star5 star

Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Christian Thurgood

1 star2 star3 star4 star5 star

Talkdesk is well suited for our organization in terms of when you need to go back and listen to conversations made with customers, and it also helps when you need proof that a specific communication has been made with a customer via a phone call. There are call recordings to assist when you need to go back to some conversations made.

Ntombifuthi Zimba

1 star2 star3 star4 star5 star

It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

Recursos relacionados.

Aguarde enquanto validamos suas configurações de privacidade.