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Gerenciando a segurança de um contact center remoto para agências governamentais

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Thanks - the Talkdesk Team.

Government agencies have transitioned from having physical contact centers with direct oversight of employees’ activities to remote work operations.
With this change, leaders are now facing new challenges such as monitoring workforce operations and aligning new cloud-based tools and platforms with existing security standards designed previously for on-premises situations.
This checklist is designed to help government leaders in IT, security, and contact center operations evaluate:
<ul class="text text--16">
<li>Current state of security.</li>
<li>Where to make strategic improvements.</li>
<li>How to meet the high security standards required for a contact center.</li>
</ul>

Faça o download da lista de verificação.

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Improving Customer Experience in the Government Contact Center

Um guia para segurança e conformidade na Talkdesk

Talkdesk Citizen Engagement

Government & Education CX: Leveraging AI and automation

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Download the Managing the security of a remote contact center for government agencies Guide.

Gerenciando a segurança de um contact center remoto para agências governamentais

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Improving Customer Experience in the Government Contact Center

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