Build trusted student and faculty relationships.

A modern cloud contact center solution for colleges and universities.

Trusted Student Faculty Relationships
Government & Education
Citizen EngagementHigher Education
2u Customer Story

Talkdesk cloud-native platform passes the test.

When 2U needed an agile and scalable cloud solution to provide system reliability, excellent call quality, and the flexibility to integrate the contact center with Salesforce and replace the on-premise solution they partnered with Talkdesk.


Deliver better student experiences.

Today’s students and alumni demand faster access to information and always-on communication.

To provide memorable customer experiences in higher education, colleges and universities leverage artificial intelligence (AI). Support students by giving them service 24/7, low response times, and personalized experiences.

Meet Seasonal Demands

Meet seasonal demands such as a new semester.

Easily scale operations to meet school seasonality requirements with no extra staff. Intuitive and flexible configuration and reporting allows changes with clicks, not code.

Workspace Consistent Experience

Technology for a modern educational environment.

Continuously evolve and improve higher education call center services with cloud-based technology that is full-featured, secure, seamlessly integrates with existing applications, and scales according to the institution’s needs.

Students Staff Faculty Service 24 7

Give students, staff, and faculty service 24/7.

Deliver personalized, always-on support using AI-powered bots that can be deployed over voice or digital channels.

"As an online campus, our distributed workforce needed a better way to communicate with prospective and current students. We chose Talkdesk because their platform was easy to implement, customize, and integrate with our other technologies. After partnering with Talkdesk, we reduced costs and improved agent productivity by approximately 75%, and we saw roughly an 85% jump in customer satisfaction. They make it quick and easy for us to deliver great customer experiences."

Andrew Diester Associate Director of Enrollment Management Operations, Abilene Christian University

Key features.

Intelligent knowledge base

Self-service content is intelligently surfaced.

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