Talkdesk cloud-native platform passes the test.
When 2U needed an agile and scalable cloud solution to provide system reliability, excellent call quality, and the flexibility to integrate the contact center with Salesforce and replace the on-premise solution they partnered with Talkdesk.
Deliver better student experiences.
Today’s students and alumni demand faster access to information and always-on communication.
To provide memorable customer experiences in higher education, colleges and universities leverage artificial intelligence (AI). Support students by giving them service 24/7, low response times, and personalized experiences.
Technology for a modern educational environment.
Continuously evolve and improve higher education call center services with cloud-based technology that is full-featured, secure, seamlessly integrates with existing applications, and scales according to the institution’s needs.
Give students, staff, and faculty service 24/7.
Deliver personalized, always-on support using AI-powered bots that can be deployed over voice or digital channels.