CLOUD CONTACT CENTER SOFTWARE
Centro de Contacto en la Nube y Customer Experience Automation (CXA) impulsados por la IA de Talkdesk en una poderosa suite.
Deliver AI-powered omnichannel service tailored to your industry—and built to scale with you.
Results that speak for themselves.
Real stories from businesses transforming CX with Talkdesk cloud contact center.
Acaba con el mal Servicio de atención al cliente con el poder de Talkdesk CXA.
Talkdesk ayuda a las empresas a ofrecer un servicio omnicanal fluido e impulsado por IA a escala. Nuestra plataforma de contacto en la nube, confiable, flexible e innovadora ahora incluye Talkdesk customer experience automation, liberando el poder de la IA automatizada para transformar el servicio, las ventas y el soporte en toda su organización.
Automatizamos cada paso del viaje del cliente.
Our Talkdesk CX Cloud and Industry Experience Clouds platforms include Customer Experience Automation-powered AI agents to automate and scale service, sales, and support processes across the entire CX lifecycle. We’re putting powerful technology into the everyday tools that make customer service the best it can be.
Talkdesk cloud contact center software helps enterprises deliver seamless, AI-powered omnichannel service.
Talkdesk CX Cloud enables enterprises to provide AI-powered omnichannel service—with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Contact center solutions for every industry.
We know every industry is unique. That’s why we offer industry-specific cloud contact center solutions pre-integrated with core systems, featuring custom workflows, automation, and AI trained for industry expertise. AI agents handle common tasks and deflect calls, while pre-built processes automate agent work. No-code tools make it easy to configure and optimize without starting from scratch.
Servicios Financieros.
Diseñado para satisfacer las necesidades únicas de CX de los bancos, incluido el servicio de cuentas, préstamos, pagos y cobros.
Seguros.
Diseñado para unificar el viaje del cliente a través del servicio de pólizas, las reclamaciones y los nuevos negocios.
Healthcare Experience Cloud.
Para proveedores
Diseñado para satisfacer las principales prioridades de PX de los proveedores en el acceso del paciente, los servicios al paciente y los ciclos de ingresos.
Para organismos pagadores
Tailored to meet payers’ priorities across member engagement, service delivery, and cost management.
Retail Experience Cloud.
Para Minoristas
Purpose-built as a contact center solution to unify the customer journey across digital and physical channels.
Talkdesk CX Cloud Government Edition.
Para Administraciones públicas e instituciones educativas
Diseñada específicamente para cumplir los estándares más elevados de seguridad en cuanto a la confidencialidad, integridad y disponibilidad de la información.
Travel & Hospitality Experience Clouds.
Para proveedores de Viajes
Desarrollado para satisfacer las necesidades únicas de los pasajeros, impulsado por comunicaciones proactivas, integraciones prediseñadas con sistemas de viaje esenciales (GDS, CRM, Fidelidad) y agentes IA entrenados para satisfacer las necesidades específicas de los viajes.
Para proveedores de Hotelería
Diseñado específicamente para estableces relaciones más sólidas con los huéspedes e inspirar su fidelización, mediante un servicio consistente para gestionar reservas, responder a solicitudes de servicio de habitaciones y personalizar sus estancias.
Commercial & Residential Services Experience Cloud.
Para proveedores de servicios in situ , incluyendo reparaciones en el hogar, abastecimiento de agua, cuidado del césped, redes de franquicias y mucho más.
Ofrece una asistencia rápida, precisa y personalizada en cada etapa del viaje del cliente. Al unificar la programación, el envío, la facturación y las comunicaciones con automatización inteligente, los proveedores de servicios aceleran la conversión de clientes potenciales, reducen los costes y generan confianza.
An open platform with 70+ contact center integrations.
Maximize existing technology investments and increase business agility by integrating Talkdesk with your business-critical systems, such as CRM, collaboration, and core industry applications.
A trusted, flexible, and innovative enterprise cloud contact center platform.
Talkdesk cuenta con una trayectoria comprobada en la modernización del servicio de atención al cliente con una profunda experiencia en el sector y una plataforma confiable y ampliable que atiende a clientes empresariales en más de 100 países.
Aproveche los recursos del mejor centro de contacto en la nube del sector.
Talkdesk supports your success with expert services, a connected community, and a global partner network.
Liderando el mercado.
As a recognized leader in cloud contact center solutions, Talkdesk combines industry expertise and cutting-edge technology to help organizations deliver world-class customer experiences.
G2 Grid® Scoring
Talkdesk nombrado por G2 como Líder en Software para Centro de Contacto.
4.4 de 5 estrellas
Preguntas frecuentes.
A cloud contact center is a customer service solution hosted in the cloud that manages interactions across channels like voice, chat, and email. It offers greater flexibility, scalability, and easy integration with other business tools.
Cloud contact center solutions facilitate the best customer experiences with omnichannel engagement, optimized calls, and other tools for improving customer interactions. They also enable contact centers to perform call monitoring and manage a distributed workplace of agents, leading to a better customer experience. In addition, cloud call center software can help companies manage their security compliance, set up standards and evaluations for improved agent performance, and more.
A cloud-based contact center is designed for today’s fast-paced world, meeting customer expectations for faster, higher-quality support. With features like integrations, centralized dashboards, security, and automation, a cloud-based solution like Talkdesk improves service quality while reducing long-term costs and saving time. It also enhances the agent experience by minimizing tech issues and enabling remote work from anywhere with an internet connection.
A cloud contact center solution can be implemented in a matter of weeks. This is a stark contrast from the setup time required for on-premise contact center solutions, which can require months of physical installation, provisioning, configuration, and deployment. In addition, adding new agents with a cloud contact center solution only takes a few minutes, while it often takes a few days (or weeks) for in-person call centers.
A cloud contact center platform integrates AI to automate tasks and improve customer experience. It uses AI-powered tools like self-service options, AI virtual agents, and customer experience analytics to enhance service quality and boost agent efficiency.
Businesses can boost customer satisfaction with a cloud contact center by adding features like automatic call distribution, interactive voice response (IVR), and multi-channel integration to streamline interactions. Talkdesk can also help improve backend operations, enabling more productive agents, real-time analytics, and reliable business continuity for a better overall experience.
Traditional contact centers rely on physical locations, making it harder to manage agents in today’s distributed, remote work environment. They often struggle to keep up with modern customer expectations and technology demands. A cloud contact center enables seamless customer engagement across remote teams without losing quality. Solutions like Talkdesk let managers monitor performance and support agents from a single, virtual platform.