Opentalk 2020

CX Innovators Awards

Celebrating CX Innovators who put customers first.

CX Innovator Award

Celebrating companies who have uniquely leveraged Talkdesk technology, either standalone or in combination with Talkdesk AppConnect partners and/or other technology, in innovative ways to solve CX/Contact Center challenges and deliver best-in-class customer experience.

Award Winner

 

Honorable Mention

CX Rookie of the Year Award

Celebrating companies who have successfully implemented Talkdesk and exemplify CX excellence by achieving a rapid deployment and experiencing a quick return on investment. This award is available to customers who implemented Talkdesk in the past 12 months (January 2019 – present).

Award Winner

Sysco Logo

 

Honorable Mention

Doctolib Logo

CX Business Impact Award

Celebrating companies who have optimized their contact center(s) and had a positive impact on their business (examples: enhanced customer experience, improved metrics, increased sales, higher NPS score, and so forth). Applicants must demonstrate a clear understanding of their CX vision, articulate marked improvements and provide evidence of growth as a result of improvements.

Award Winner

Bottomline Logo

 

Honorable Mention

Boostability Logo

CX Integrator Award

Celebrating companies who have successfully integrated Talkdesk with a technology partner’s solution and utilized the integration(s) to deliver exceptional customer experience.

Award Winner

 

Honorable Mention

Clickpay Logo

CX Business Continuity Award

Celebrating companies who have successfully demonstrated the ability to keep business moving forward even in times of uncertainty. Examples for this award include transitioning your contact center workforce from a “brick and mortar” contact center to a remote workforce, equipping agents with best-in-class tools to work from anywhere and anytime with products including Talkdesk Mobile Agent, etc.

Award Winner

Sysco Logo

 

Honorable Mention

Millenia Logo

Workfront Logo

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