Quickly authenticate and connect customers to agents.
Empower your customers and agents to get quickly and safely down to business with Talkdesk Identity™. Improve your customers’ experience and help protect their data – and your contact center – with self-service authentication powered by voice biometrics.
Watch our product demo to see how Talkdesk Identity provides value by:
- Using self-service automation to increase customer satisfaction by quickly routing customers to agents.
- Verifying a caller’s identity early in the flow to increase IVR call containment for faster resolution and lower operating costs.
- Detecting and preventing fraudsters and protecting customer data with near real-time visibility into fraud scores and aggregated contact details.
