10 Ways Contact Centers Annoy Their Customers (and How to Stop)

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Leslie O’Flahavan, Co-founder, partner, E-WRITE
Jenny Dempsey, Social Media and Customer Experience Manager, NumberBarn
Patrick Russell, Principal, Product Innovation Marketing, Talkdesk

Have you ever had an annoying customer experience? Are you annoying your customers? During a recent #ICMIchat, participants shared their biggest customer service pet peeves. Some of the answers might surprise you. We’ll reveal a list of the top ten ways call centers exasperate their customers, and also offer up tips for breaking the bad habits.

Watch this on-demand webinar to learn:

  • The top ten ways call centers frustrate customers
  • How to avoid committing common customer service failures
  • How to deliver a more seamless and satisfying agent and customer experience
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