Surveys

ANALYTICS AND INSIGHTS

Turn customer feedback into customer satisfaction.

Leverage Customer Feedback to Build Customer Loyalty

Building a great customer experience starts by understanding your customers. Collect direct feedback and gather the insights you need to keep your customers happy and loyal.

Know Your Customers

Understand your customers’ sentiment after every interaction so you keep improving your company’s products and services by gathering unbiased customer feedback.

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Catch your Customers at the Right Time and Place

Increase response rates and get better insights by sending surveys immediately after an interaction using your customer’s preferred communication channel — whether that’s email, text message or voice.

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Improve Service Performance

Take advantage of configurable reports and dashboards to correlate survey results with other contact center data and easily identify areas for training or improvement.

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"The data we’ve been able to gather has been so helpful that we’ve consistently hit over 90% service level and decreased our average hold time by 8x and our abandonment rate by 5x."

MEAGAN MCKINNON, HEAD OF CUSTOMER EXPERIENCE, PARKWHIZ

Augment Customer Surveys with Agent Sentiment Feedback

Gather agents’ feedback on customer mood at the end of every call for a more comprehensive view of customer sentiment. Compare this with customer survey feedback to get clues on how to coach your agents.

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Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

23 days ago

Works well new mobile app is exciting…

Works well new mobile app is exciting for remote employees for easy phone call transfer. Great app

Danny Velasquez

3 days ago

Talk desk is a great tool for our…

Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.

Diana

25 days ago

Talkdesk has made our jobs easier!

Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful!

Kerri K

9 days ago

Very good

The connection is very good, the application is user friendly and a great tool for all everyday communications.

Nina Vaseva

22 days ago

The connection is very good and I do…

The connection is very good and I do NOT face any issues such as losing a call.

Nikoleta

27 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

29 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

30 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

today

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

today

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

1 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

2 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

2 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

2 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

2 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

3 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

4 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

4 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

4 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

4 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

Related Resources

Report Jul 9, 2019

CCW Report: Contact Center Success In The Automation Age

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Surveys

Leverage Customer Feedback to Build Customer Loyalty

Know Your Customers

Catch your Customers at the Right Time and Place

Improve Service Performance

"The data we’ve been able to gather has been so helpful that we’ve consistently hit over 90% service level and decreased our average hold time by 8x and our abandonment rate by 5x."

Augment Customer Surveys with Agent Sentiment Feedback

Hear Why Our Customers Love Talkdesk

Works well new mobile app is exciting…

Talk desk is a great tool for our…

Talkdesk has made our jobs easier!

Very good

The connection is very good and I do…

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

Related Resources

CCW Report: Contact Center Success In The Automation Age

Gartner Evaluates Top Customer Service Technology Platforms

10 Ways Contact Centers Annoy Their Customers (and How to Stop)

Experience the Cloud Contact Center for Innovative Enterprises