ANALYTICS AND INSIGHTS

Surveys

Turn customer feedback into customer satisfaction.

Leverage Customer Feedback to Build Customer Loyalty

Building a great customer experience starts by understanding your customers. Collect direct feedback and gather the insights you need to keep your customers happy and loyal.

Know Your Customers

Understand your customers’ sentiment after every interaction so you keep improving your company’s products and services by gathering unbiased customer feedback.

Catch your Customers at the Right Time and Place

Increase response rates and get better insights by sending surveys immediately after an interaction using your customer’s preferred communication channel — whether that’s email, text message or voice.

Improve Service Performance

Take advantage of configurable reports and dashboards to correlate survey results with other contact center data  and easily identify areas for training or improvement.

"The data we’ve been able to gather has been so helpful that we’ve consistently hit over 90% service level and decreased our average hold time by 8x and our abandonment rate by 5x."

MEAGAN MCKINNON, HEAD OF CUSTOMER EXPERIENCE, PARKWHIZ

Augment Customer Surveys with Agent Sentiment Feedback

Gather agents’ feedback on customer mood at the end of every call for a more comprehensive view of customer sentiment. Compare this with customer survey feedback to get clues on how to coach your agents.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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