Surveys

ANALYTICS AND INSIGHTS

Turn customer feedback into customer satisfaction.

Leverage Customer Feedback to Build Customer Loyalty

Building a great customer experience starts by understanding your customers. Collect direct feedback and gather the insights you need to keep your customers happy and loyal.

Know Your Customers

Understand your customers’ sentiment after every interaction so you keep improving your company’s products and services by gathering unbiased customer feedback.

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Catch your Customers at the Right Time and Place

Increase response rates and get better insights by sending surveys immediately after an interaction using your customer’s preferred communication channel — whether that’s email, text message or voice.

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Improve Service Performance

Take advantage of configurable reports and dashboards to correlate survey results with other contact center data and easily identify areas for training or improvement.

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"The data we’ve been able to gather has been so helpful that we’ve consistently hit over 90% service level and decreased our average hold time by 8x and our abandonment rate by 5x."

MEAGAN MCKINNON, HEAD OF CUSTOMER EXPERIENCE, PARKWHIZ

Augment Customer Surveys with Agent Sentiment Feedback

Gather agents’ feedback on customer mood at the end of every call for a more comprehensive view of customer sentiment. Compare this with customer survey feedback to get clues on how to coach your agents.

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Hear Why Our Customers Love Talkdesk

Rated 4.6 out of 5 based on 773 reviews on

4 days ago

Very easy to use

Very easy to use! Nice customer service

Jimmy Dlmtte

5 days ago

Talkdesk Efficiency

Talkdesk has made taking phone calls a lot easier. There are many different options that make talk desk more efficient to use.

Mark

7 days ago

Great tool!

We've been with Talkdesk now for about 9 months without issues. Tools are easy to use, as is the interface. Great reporting customization and dashboard creation options. No complaints and would recommend to others!

Lisa D

8 days ago

10 out of 10!

Talkdesk is an awesome all in one online phone system.

CS

8 days ago

I think that Talkdesk is brilliant!

I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!

Danielle Koval

9 days ago

Talkdesk is perfect for your customer…

Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend

Customer

9 days ago

Good experience

Easy to use and implement. Overall we are satisfied with the service

Ozge U

10 days ago

We love the Salesforce Integration

We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately

Dan G

10 days ago

Great product and easy to use with a…

Great product and easy to use with a helpful tech team when any problems occur.

Rose B

10 days ago

Talk Desk review

Good product. Works well and it'is very intuitive. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems.

Beatriz Porta

11 days ago

Great product

Great product - have used for 4 years, switched once but went straight back.

Daniel P

12 days ago

Great tool

Great tool I'm available everywhere. My customers cannot identify if I'm working from the office or from home

Silvia D

12 days ago

very good product

Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. You can record flames instantly.

Martin Lopez Bautista

12 days ago

Talkdesk has great features to manage…

Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. - Timothy Reyna

Timothy

12 days ago

Review Talkdesk

It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone

Alejandro Ramirez

12 days ago

The perfect school

A very easy school to understand I have felt very comfortable and the teachers are for you all year long

Eduardo Gauna

12 days ago

talk desk helped me make calls to help…

talk desk helped me make calls to help pros know about the house call pro app and it changed their lives ..

toonz

12 days ago

Efficient, Effective, and Easy

First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.

Brian T.

12 days ago

Awesome Peoduct

It has been an impressive product has helped me a lot day by day, trying some different ones has been the most efficient

Customer

12 days ago

Excellent product, easy to configure

I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.

Scott B

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Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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Surveys

Leverage Customer Feedback to Build Customer Loyalty

Know Your Customers

Catch your Customers at the Right Time and Place

Improve Service Performance

"The data we’ve been able to gather has been so helpful that we’ve consistently hit over 90% service level and decreased our average hold time by 8x and our abandonment rate by 5x."

Augment Customer Surveys with Agent Sentiment Feedback

Hear Why Our Customers Love Talkdesk

Very easy to use

Talkdesk Efficiency

Great tool!

10 out of 10!

I think that Talkdesk is brilliant!

Talkdesk is perfect for your customer…

Good experience

We love the Salesforce Integration

Great product and easy to use with a…

Talk Desk review

Great product

Great tool

very good product

Talkdesk has great features to manage…

Review Talkdesk

The perfect school

talk desk helped me make calls to help…

Efficient, Effective, and Easy

Awesome Peoduct

Excellent product, easy to configure

Related Resources

CCW Report: Contact Center Success In The Automation Age

Gartner Evaluates Top Customer Service Technology Platforms

10 Ways Contact Centers Annoy Their Customers (and How to Stop)

Experience the Cloud Contact Center for Innovative Enterprises