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Talkdesk for Sales Powers Inside Sales Teams

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News

A Word From Our CEO: Series C Funding

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News

Talkdesk raises $143M in Series C

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Financial Services & Insurance

Reimagine Banking

Talkdesk provides banks an opportunity to accelerate their digital strategy resulting in streamlined lending, automated banking and an optimized omnichannel experience to regain clients’ trust.

Reframe the Banking Experience

The global health crisis has found its way into every industry. Learn how the banking experience is changing and how banks have an opportunity to define the new norm.

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Supercharge Your Digital Strategy

The effects of lockdowns across the world have hindered banks ability to service their clients. Learn how banks can empower their digital strategy to streamline service.

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Transform Banking with Automation

Banking is constantly evolving with banking-as-a-service increasing and new fintech entrants. Learn how banks can drive automation to accelerate their banking experience.

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Redefine Your Forgiveness & Collections Processes

Due to federal mandates, millions of people stopped paying their loans or received temporary forgiveness. With those deadlines coming up, learn how banks can redefine processes to avoid an upcoming collections crisis.

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Win Your Clients Back

While banks struggle to adapt to current conditions, clients continue to search for better alternatives. Learn how forward-thinking banks are leveraging exciting technologies to ensure client loyalty.

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Everything Banks Need to Improve the Client Experience

Voice & Omnichannel

Maximize caller satisfaction with exceptional call quality, and seamlessly engage with customers across 10+ digital channels.

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Routing & IVR Studio

Route inbound contacts to agents based on caller data, IVR selection, business hours and agent skills using clicks, not code.

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Reporting & Analytics

Monitor and react to real-time insights with Talkdesk Live, and build powerful, customizable business intelligence dashboards with Talkdesk Explore.

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Workforce Management

Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency.

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Quality Management

Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience.

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Talkdesk Guardian

Take control of your security management to effectively mitigate the risk of insider threats, fraud, identity theft and privacy-related breaches.

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Call and Screen Recording

Synchronized playback of voice and screen recordings provides the context you need to holistically evaluate customer interactions and ensure compliance.

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Talkdesk CXTalent

Hire Talkdesk-certified omnichannel contact center agents, supervisors, managers and system admins that are ready to hit the ground running.

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Script Adherence Monitoring

Automatically alert agents if entered or spoken information doesn't match the conversation script, and suggest corrections.

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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