Workforce Engagement Management

Call Recording Software

Monitor performance and stay compliant with encrypted, tamper-resistant call recording and flexible storage options

Manage Call Recordings Your Way

Track performance, gather actionable business insights and ensure compliance with secure, flexible inbound and outbound call recording and custom storage options.

Inbound and Outbound Call Recording

Record inbound calls, outbound calls–or both. Prioritize recordings, and change call recording settings in a matter of seconds.

"Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

Michael Zurat, Director of Engagement Solutions, Cognosante

Pause and Resume Recordings

Agents can pause and resume call recordings with a single click to preserve customer privacy and ensure compliance.

Access Call Recordings at Any Time

Review recorded calls at any time to better understand the needs of your customers, identify coaching opportunities, and ensure that your company’s quality standards are being met.

Stay Compliant with Flexible Storage Options

Choose to keep recordings for as long as you need them and on your server or ours, depending on your compliance needs.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

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