Workforce Engagement Management

Call Recording

Get the insights and accountability your contact center needs with encrypted voice and screen recording.

A Complete Picture of Every Customer Interaction

Maintain compliance, gather insights, and identify key areas of improvement with flexible inbound and outbound call recording, synchronized playback of voice and screen recordings, and custom storage options.

Voice and Screen Recording, Better Together

Synchronized playback of voice and screen recordings provides the context you need to holistically evaluate customer interactions, ensure compliance, and provide detailed feedback to improve agent performance.

Manage Recordings Your Way

Maintain compliance with complete control of your recording and storage preferences. Pause and resume live recordings, customize recording and retention settings, and store calls for as long as you need them, on your cloud or ours.

"Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

Michael Zurat, Director of Engagement Solutions, Cognosante

Easily Identify Areas of Improvement

Take advantage of visualized waveform playback to easily identify key areas of recordings to review like cross talk or silence, and leverage Talkdesk Speech Analytics to analyze recordings based on topics, keywords, customer sentiment, and more.

Seamlessly Integrated with Quality Management

With Talkdesk Quality Management™ you can review recordings, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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