PLATFORM

Guardian

Proactively monitor your contact center with a full suite of security controls.

Keep Your Contact Center Safe From Security Threats

The first-of-its-kind contact center security suite, Guardian provides all the tools you need to effectively manage privacy and compliance. Take control of security management with clear dashboards, AI-powered analytics and alerting to streamline security operations and keep customer data safe in the cloud.

Gain Greater Visibility Into User Activities

Get a comprehensive view of the security landscape in your contact center. Detailed reports and dashboards make it easy to visualize information and spot potential issues.

"Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this."

MICHAEL ZURAT, DIRECTOR OF ENGAGEMENT SOLUTIONS, COGNOSANTE

Continuous Enterprise Monitoring

Create flexible rules that align to vulnerabilities, compliance or policies to detect suspicious behavior, trigger alerts and track risks.

Simple and Secure Access

Streamline access, save time for your teams and protect your business from fraud by authenticating Talkdesk logins with your selected identity provider.

Meet Our Options for Multifactor Authentication & Integration Support

Talkdesk Guardian Features

Security Dashboard

Quickly access user session reports and get visibility into authentication configuration changes.

Failed Login Attempt Views

Seamlessly detect when an agent shows signs of unsafe conduct such as resetting a password repetitively or using blacklisted credentials.

Vulnerabilities Management

Leverage data to protect your organization from
potential violations and vulnerabilities to ensure any security event is promptly addressed.

Integration With Identity Providers

Combine Talkdesk with best-in-class identity providers to centralize security and provide safe and seamless access for all users.

Advanced Authentication

Use multifactor authentication keys or integrate with external authentication apps for an extra layer of digital and physical security.

Powered by Talkdesk iQ

Leverage AI infused throughout the platform to drive efficiency and automation everywhere.

Accept Payments in a PCI-compliant Environment

Easily and securely manage credit card transactions over the phone in a PCI-compliant, agent-assisted way with Talkdesk PCI Payment.

Hear Why Our Customers Love Talkdesk

Rated out of 10 based on 639 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

We use cookies to improve your browsing experience. More information. Ok