The first-of-its-kind contact center security suite, Guardian provides all the tools you need to effectively manage privacy and compliance. Take control of security management with clear dashboards, AI-powered analytics and alerting to streamline security operations and keep customer data safe in the cloud.
Quickly access user session reports and get visibility into authentication configuration changes.
Seamlessly detect when an agent shows signs of unsafe conduct such as resetting a password repetitively or using blacklisted credentials.
Leverage data to protect your organization from
potential violations and vulnerabilities to ensure any security event is promptly addressed.
Combine Talkdesk with best-in-class identity providers to centralize security and provide safe and seamless access for all users.
Use multifactor authentication keys or integrate with external authentication apps for an extra layer of digital and physical security.
Leverage AI infused throughout the platform to drive efficiency and automation everywhere.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
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