Talkdesk browser-based call center software for virtual call centers allows teams to:
With Talkdesk browser-based call center software, all agents need to be up-and-running is a computer and internet connection. Thus, agents can work from home, in different offices, while they travel and internationally.
Agents can view the caller’s previous call logs, emails, chats and support requests in their browser as their phone rings. This allows them to spend time meeting the customer’s needs, not searching through databases.
With Talkdesk, all integrated business tools (i.e., Salesforce, Zendesk, LiveChat, Magento, etc.) automatically update with call logs, recordings, voicemails, tickets and cases each time an agent speaks with a contact.
Leverage agent and manager dashboards to view real-time and historical data. Monitor live calls, listen to call recordings and read call transcripts. With Talkdesk, teams can easily make data-driven decisions to optimize their performance.
Talkdesk is browser-based so there is no hardware, software to install or coding needed and it is fully-functional in five minutes. Add and remove agents in seconds, pay-as-you-go and allow agents to work from anywhere.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.