Call Center Best Practices

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center
by Chandler Galt

June 21, 2019

Call Center Best Practices

What is Call Center Shrinkage and How to Reduce It

Chandler Galt

Chandler is the Head of Digital Marketing at Talkdesk. When he isn't working on the website and advertising campaigns, he loves to share contact center industry insights, trends, and best practices on the Talkdesk blog.

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