Contact Center Trends

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

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What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center
What is Call Center Shrinkage and How to Reduce It

What is Call Center Shrinkage and How to Reduce It

Taylor Johnson

Taylor is a Product Marketing Manager at Talkdesk. He lives in San Francisco and loves exploring the city looking for the best food in every neighborhood.