Contact Center Trends

IVR Basics: A Guide to Interactive Voice Response Systems

IVR Basics: A Guide to Interactive Voice Response Systems
by Shauna Geraghty

July 6, 2016

min read

Improving Your Call Center Is the Easiest Way to Improve Your Customer Experience

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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