Browsing Customer Service


Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last

Customer Voice Management

This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Today we have so many ways to communicate with each other: email, text, social, web, chat, instant messaging, etc. Businesses are rapidly adopting these new channels to interact with their customers, but they all have one […]

Read on

Identifying Customer Success Heroes

Identifying Customer Success Heroes Opentalk

This article was originally published in the second issue of Opentalk Magazine. Building a great team comes down to finding the right blend of skills, personalities and emotions in the interview process. Anyone who is taking a job as a contact center agent needs to be organized, friendly and calm under pressure, but the right […]

Read on

The Age of Platform: Interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box

This interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box was originally published in Opentalk Magazine.  Which audiences benefit the most from the emergence of app platforms? While the end goal is for all applications to be built for a user, the key benefactor of app platforms is the developer. A […]

Read on

How HotelTonight, Caviar and Evernote Built a Culture of Agent Empowerment and Efficiency

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Support agents represent the name and face of your business. When customers have an issue that may impact their loyalty, the experiences that truly matter aren’t with a logo, a […]

Read on

3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence

intelligence

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. Customer experience is the sum of every interaction with a brand. Today’s customers expect intelligent and customized experiences want solutions right away. At Dreamforce 2017, Talkdesk brought together three cutting-edge […]

Read on

Experience the World's Leading
Cloud-Based Contact Center Software

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

Talk to Sales 1-844-332-2859