Browsing Customer Service

Opentalk 2017: Empowering Customers by Design

Opentalk empowering customers by design

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Empowering Customers By Design Session Host / Moderator: Su Ahn, […]

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Austin Speakers for Designing Your Intelligent Contact Center Talkdesk Event

The final stop on our 2017 Talkdesk Road Show is Austin, Texas on Sept 13th! Don’t miss out on this chance to learn about the latest technologies that can help you increase customer satisfaction and improve agent engagement. This is a free opportunity to hear from industry thought leaders on how to create an intelligent, efficient […]

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SpotHero Discusses Designing an Intelligent Contact Center

The Talkdesk Road Show kicked off last month in Chicago to discuss designing the intelligent contact center. We were lucky to have some incredible speakers to help us share our vision for the future of the contact center space. One of these leaders was SpotHero’s Support Operations Manager, Nate Peace. Nate has been an outspoken […]

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NYC Speakers for Designing Your Intelligent Contact Center Talkdesk Event

The 2017 Talkdesk Road Show is off to NYC! With the customer service industry growing and changing so quickly these days, it’s important to stay on top of the latest trends. Come join us on Sept 12th to hear from our incredible speakers. They will be discussing how to use the latest technologies to improve […]

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Bridging the Gap: How to Choose the Right Channel for Customer Communication

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Not too long ago, when a customer needed to contact customer service, they had only one option: to call. They called when they needed to book a ticket, they called when they needed a refund, they called to offer feedback, and […]

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