Contact Center Trends

To Gamify or Not to Gamify? The Case For Call Center Gamification

To Gamify or Not to Gamify? The Case For Call Center Gamification
by Shauna Geraghty

February 5, 2016

min read

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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