Contact Center Trends

The ultimate guide to call center workforce management

Lidia Tavares Dias
By Lídia Dias

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Lidia Tavares Dias

Lídia Dias

Lídia is a marketing content writer that has been writing about banking and technology for the last few years. She believes in better, human-like digital experiences. When not writing, she’s probably cooking for her kids or reading crime books and thrillers.