Retail and Consumer Goods

3 cool ways AI can improve retail customer service and the agent experience

Génesis Longo
By Génesis Longo

0 min read

How Ai Is Making Super Contact Center Agents Experiences Retail
Happy Agents Happy Customers


How AI improves agent experiences in retail

Génesis Longo

Génesis Longo

Génesis Miranda Longo is the manager of industry marketing for retail, e-commerce and consumer goods. As a Mexican immigrant and Cornell University grad, she has spent her life in the food, grocery and ag industry. Apart from helping brands and retailers deliver incredible experiences, Génesis loves cooking spicy food with her husband, increasing diversity in tech and higher-education, and compulsively online shopping.