Retail and Ecommerce

What customers expect from the retail contact center of the future

What customers expect from the retail contact center of the future
by Antonio Gonzalez

March 30, 2021

min read

report

The Customer Experience (CX) Revolution in Retail

Antonio Gonzalez

Antonio Gonzalez has been helping organizations navigate CX transformation and embrace new technologies through research and insights for five years, most recently with Gartner. He is based in Portland, Oregon, and tells himself this is the year he will get into mountaineering.

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