Contact Center Trends

10 Must-Have Inbound Call Center Software Features

10 Must-Have Inbound Call Center Software Features
by Shauna Geraghty

January 28, 2015

min read

2020 Talkdesk Contact Center KPI & Benchmarking Report.

Download now to learn more about:

  • The role and value of contact center KPIs
  • 5 most relevant inbound contact center KPIs and how to establish benchmarks
  • 10 steps to define your contact center KPIs

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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