About Us
Building the future of CX through Customer Experience Automation.
We are on a mission to build the AI workforce of the future so humans focus on what matters most and customer experience scales without limits.
Customer Experience. Automated.
At Talkdesk, we’ve always believed customer experience should be better. Faster. Smarter. But until now, most platforms only managed the conversation—not the work behind it.
That’s why we created Customer Experience Automation (CXA): a new type of platform that uses a network of specialized AI agents to do the actual work of customer service, sales, and support—resolving issues, processing tasks, generating knowledge, and orchestrating outcomes across systems, teams, and channels.
And while CXA transforms the speed and scale of service, it never loses sight of the human at the center. Every interaction is guided by empathy, context, and care so customers feel understood, not processed.
Built for the AI era.
CXA is the result of more than a decade of relentless innovation. It’s built to streamline the work behind every stage of the CX lifecycle and is the next chapter in our evolution.
Talkdesk was founded to disrupt the legacy contact center market. We started in the cloud. We embraced AI early. We scaled fast. And along the way, we helped thousands of enterprises modernize their CX operations.
Now, we’re doing it again by giving companies the power to deploy automation that’s intelligent, coordinated, and built for outcomes, not just actions.
"If you’re going to succeed you must listen to, learn from, and go above and beyond for your customers."
Tiago Paiva, Talkdesk CEO
Trusted by Global Enterprises.
Today, Talkdesk supports leading brands in financial services, healthcare, retail, government, and beyond. Our customers operate in over 100 countries and trust us to deliver modern CX solutions that are secure, scalable, and designed for what’s next.
With offices across North America, Europe, Latin America, and Asia-Pacific, we bring global reach and deep industry expertise to every deployment.
Our values.
Customer-Obsessed.
Everything we do is for our customers.
Courageous Innovation.
We have an innovative and courageous mindset, focused on offering products and solutions that redefine customer experience, making the impossible possible.
Diversity, Equity, and Inclusion.
We are guided by our moral compass and believe in an inclusive and diverse culture that is representative of the communities in which we live and serve.
Trust and Transparency.
We invest in the highest security in our products and build trust with our customers, partners and employees.
Community and Environmental Giving.
We believe in giving back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.
Employee resource groups.
Women in Technology.
To cultivate an environment for everyone that supports and encourages women to advance their skills and leadership potential.
“Talkdesk cultivates a diverse, equitable and inclusive workforce that supports women to advance their skills and leadership potential. Our strong, supportive culture facilitates a more meaningful connection between Talkdeskers and their work.”
Dr. Shauna Geraghty, executive sponsor, Women in Technology
Diversity, Equity, and Inclusion.
To celebrate the uniqueness of the people that make up Talkdesk – their background, experience, and perspectives.
“At Talkdesk, our strength comes from the diversity of our employees and customers. I am passionate about promoting DE&I because creating an environment where everyone can be their authentic selves allows us to accomplish more together than we ever thought possible.”
Dina Combs, executive sponsor, Diversity, Equity, and Inclusion
