With Talkdesk, you can create your entire call center in minutes – without hardware, downloads or coding. Benefit from enterprise-level call center software without the upfront investment, hassle or hidden costs.
Talkdesk is entirely cloud-based call center software – all that is required to use it is a computer and Internet connection. Without costly installations or complicated setup, your agents can start working immediately and you can focus on your customers instead of managing technology. You will have a fully-functional enterprise level call center in minutes.
With Talkdesk, your complete call center software solution will be ready to use in minutes. You can easily port or purchase phone numbers, add and remove agents, customize your IVR, create personalized messages and integrate Talkdesk with your current business tools with a single click.
Talkdesk’s intuitive interface allows your agents to start working immediately. Your agents will easily navigate Talkdesk and interact with customers with more knowledge and efficiency, making your workforce more productive and professional.
With Talkdesk you only pay for what you use. You can add new agents within seconds and your account will be prorated depending on when they are added. You can also add and remove phone numbers and only pay when they are in your account. Finally, you can add minutes to your account on an as-needed basis.
Facilitate personalized customer interactions and increase customer satisfaction with a well informed, efficient team. Allow for easy collaboration between agents and departments by integrating your sales, marketing and support teams.
Reduce call handle time, increase agent productivity and personalize the customer experience with readily available information about the customer.
With Talkdesk’s integrations and notification system your team will be well-equipped to generate more leads, increase conversion rates, close more deals and increase revenue.
Talkdesk will allow your agents to proactively deliver relevant information to your customers. This creates more revenue opportunities and optimizes customer service quality.
Agents can add and edit notes while on the phone allowing for easy collaboration between agents and departments. This ensures that all agents are accessing accurate data.
Connect Talkdesk with the business tools you already use with one click. Information is automatically synchronized and updated in all systems so agents will never re-enter redundant information. Leverage the functionality of your current software in one easy-to-use interface.
Coordinate a team of international employees, or have international numbers routed to your local office. Allow your customers to call a familiar number at local rates and receive calls where it is most convenient for your team – in the office, at home, on their mobile, and anywhere in the world.
Talkdesk provides local and toll-free numbers from several countries and any location within the United States. These numbers can be purchased with a click and used immediately.
Talkdesk will automatically choose the best phone number to display as your outbound caller ID for each contact. You can also manually select the number you would like to show on the outbound caller ID for each call.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.