What will your contact centre be like post lockdown? In this report, in partnership with South West Contact Centre Forum and CallNorthWest, you’ll find out key insights of a major market study on the future of the Contact Centre industry.

Topics covered:

Lessons learnt from lockdown experiences;
What percentage of staff are likely to work from home in 2021
Expected issues to keep an eye on for Contact Centres in 2021
Priorities for immediate investment
Contact Centre Environment in 2021

Find out what CX leaders have to say regarding the Future of Contact Centre.