What will your contact centre be like post lockdown? In this report, in partnership with South West Contact Centre Forum and CallNorthWest, you’ll find out key insights of a major market study on the future of the Contact Centre industry.

Topics covered:

• Lessons learnt from lockdown experiences;
• What percentage of staff are likely to work from home in 2021
• Expected issues to keep an eye on for Contact Centres in 2021
• Priorities for immediate investment
• Contact Centre Environment in 2021

Find out what CX leaders have to say regarding the Future of Contact Centre.