Report

What Will Your Contact Centre be Like Post Lockdown?

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What will your contact centre be like post lockdown? In this report, in partnership with South West Contact Centre Forum and CallNorthWest, you’ll find out key insights of a major market study on the future of the Contact Centre industry.

Topics covered:

  • Lessons learnt from lockdown experiences;
  • What percentage of staff are likely to work from home in 2021
  • Expected issues to keep an eye on for Contact Centres in 2021
  • Priorities for immediate investment
  • Contact Centre Environment in 2021

Find out what CX leaders have to say regarding the Future of Contact Centre.

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