The mobile workforce – your field teams, outside sales and on the go employees – plays an important role in the overall customer experience and satisfaction. However, those teams are often disconnected, in practice and technology, from your contact center. That is why it is so important to have a mobile workforce customer experience solution that helps these employees connect to information and tools that lead to positive and long-term CX outcomes.
Our mobile workforce checklist will help you rate and choose a mobile workforce customer experience solution that suits your business needs, covering important to consider details, such as vendor must-haves, connectivity with other systems, and security and compliance.
