Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Definir as suas resoluções de CX: tendências orçamentais e de operação para o novo ano

third

hero

<h3>Ups! Parece que há um problema ao carregar a sua experiência de conteúdo.</h3>
This could result from one or more of several issues:

<ul class="text text--16">
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

<img alt="Talkdesk Metrigy" class="alignnone wp-image-42618" decoding="async" height="44" loading="lazy" sizes="(max-width: 241px) 100vw, 241px" src="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/02/15080036/talkdesk-metrigy.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/02/15080036/talkdesk-metrigy.png 526w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/02/15080036/talkdesk-metrigy-263x48.png 263w" width="241" />
ORADORES: 
Kevin McNulty, Director of Product Marketing at Talkdesk 
Robin Gareiss, CEO &amp; Principal Analyst at Metrigy
 
No início da quarentena, os líderes de CX e TI tiveram de agir rapidamente para lidar com o aumento do volume de interações com os clientes que inundaram os contact centers após o encerramento das lojas. Agora, à medida que entramos no novo ano, as equipas de CX bem-sucedidas estão a analisar táticas de sobrevivência passadas para as melhores práticas e a tomada de decisões estratégicas.
Junte-se a Robin Gareiss, CEO e analista principal da Metrigy, e Kevin McNulty, Director of Product Marketing da Talkdesk, para saber mais sobre as últimas tendências operacionais, de orçamento e tecnologia dos contact centers.
 
Register now to learn what leading enterprises are planning for 2021:
<ul class="text text--16">
<li>Gerir orçamentos de CX quando a maioria dos agentes está em teletrabalho</li>
<li>Otimização de operações remotas com contact centers nativos de cloud</li>
<li>Tirar o máximo partido da IA e do self-service</li>
</ul>

Preencha o formulário para assistir à gravação!

side_form

The Retail playbook for surviving (and thriving) during the holidays

Unified Member Experiences: The next frontier of digital transformation in credit unions

O ChatGPT e o Futuro do Serviço de Apoio ao Cliente

CX Innovator Award Winners

card_related

Register and watch the Setting Your CX Resolutions: Budget & Operation Trends for the New Year Webinar.

Definir as suas resoluções de CX: tendências orçamentais e de operação para o novo ano

Aguarde enquanto validamos as suas definições de privacidade.

Pode também estar interessado em:

The Retail playbook for surviving (and thriving) during the holidays

Unified Member Experiences: The next frontier of digital transformation in credit unions

O ChatGPT e o Futuro do Serviço de Apoio ao Cliente

CX Innovator Award Winners