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Retail’s CX Revolution: A reimagined role for contact centers

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Thanks - the Talkdesk Team.

ORADORES: 
Shannon Colquhoun, VP Global Industry Strategy: Retail &amp; CPG 
Paulo Silva, SVP Client Solutions at Alorica 
Antonio Gonzalez, Industry Insights Manager at Talkdesk
Rising customer expectations for easy, personalized interactions, regardless of where and how they interact, have set retailers on a journey towards transforming their customer experience (CX). For many, however, these aspirations are hindered by limitations of disconnected legacy systems and processes, driving a reconsideration of their contact center technologies and how they are used.
This webinar explores the insights revealed in Talkdesk’s latest research report, <a href="/pt-pt/resources/reports/the-customer-experience-cx-revolution-in-retail/" rel="noopener" target="_blank">The CX Revolution in Retail</a>, including:
<ul class="text text--16">
<li>How customer expectations from brands and retailers are changing.</li>
<li>Opportunities for retailers to transform CX through their contact centers.</li>
<li>The new roles of contact centers: Customer intelligence hubs, profit-centers, and more.</li>
</ul>

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Retail’s CX Revolution: A reimagined role for contact centers

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