Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Four Essentials for Developing a Transformative Self-Service Strategy

third

hero

<h3>Ups! Parece que há um problema ao carregar a sua experiência de conteúdo.</h3>
This could result from one or more of several issues:

<ul class="text text--16">
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Talkdesk + Humach
Featuring: 
Jennifer Lundberg, Director Technology Enablement, Humach 
Evan Dobkin, Senior Product Marketing Manager, Talkdesk
Two out of every three customers prefers to try solving service issues on their own (Microsoft Dynamics 365 State of Customer Service Report) and while phone and other voice channels remain at least twice as popular as the next channel, the landscape of channels continues to expand and evolve. Brands face a number of daunting questions in their pursuit of the development of a CX strategy – Which channels to offer? Which use cases for self-service vs live agents? What do our customers prefer?
Join Evan Dobkin Talkdesk, Senior Product Marketing Manager and Jennifer Lundberg, Director Technology Enablement at Humach as they share insights gathered from engagement with a broad spectrum of brands who benefitted from strategically adding self-service applications to meet modern customer demands.
You’ll learn how to:
<ul class="ak-ul text text--16">
<li>Identify the right use cases for chatbots and virtual agents using conversational AI</li>
<li>Refresh KPIs and metrics for new channels and interaction types</li>
<li>Find your sweet spot between self-service and live agent assistance</li>
</ul>

Preencha o formulário para ouvir a gravação!

side_form

Washington Federal Bank delivers enhanced self-service with Talkdesk

Unified Member Experiences: The next frontier of digital transformation in credit unions

O ChatGPT e o Futuro do Serviço de Apoio ao Cliente

As 3 principais formas de reduzir os volumes de chamadas

card_related

Register and watch the Four Essentials for Developing a Transformative Self-Service Strategy Webinar.

Four Essentials for Developing a Transformative Self-Service Strategy

Aguarde enquanto validamos as suas definições de privacidade.

Pode também estar interessado em:

Washington Federal Bank delivers enhanced self-service with Talkdesk

Unified Member Experiences: The next frontier of digital transformation in credit unions

O ChatGPT e o Futuro do Serviço de Apoio ao Cliente

As 3 principais formas de reduzir os volumes de chamadas