Combining smart technology with modern clinics to deliver a seamless patient experience.
Support & Service
Healthcare & Life Sciences
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Making high-quality healthcare more accessible to everyone.
Carbon Health is a human-centered, tech-enabled healthcare company — their mission is to remove traditional boundaries in healthcare and make high-quality, personalized care accessible to everyone. Carbon Health provides services through virtual and in-person appointments, primary care, urgent care, and mental healthcare.
"We were looking for a solution to help us scale our support operations for the long term. We’re a self-serve, fast-moving team. We became convinced that Talkdesk was the only solution that could keep that pace. In Talkdesk, we found a partner that would develop with us as we grew, and quickly."
Carbon Health needed a new contact center software to help them meet their high call volumes from patients requesting COVID tests, vaccines, and travel clearances. Carbon Health previously used legacy software that did not allow them to automate.
Talkdesk provided an attractive solution because it filled gaps like needing a hardline between call centers and clinics with Talkdesk Phone, being flexible in innovation with open APIs, and leveraging AI to automate and personalize interactions with Virtual Agent.