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In collaboration with AWS Contact Center Intelligence (CCI), Talkdesk is expanding its Artificial Intelligence (AI) offering to give contact centers a wider range of capabilities. The Talkdesk and AWS CCI collaboration enables you to easily implement intelligence solutions that enhance self-service, agent assist and call analytics in your contact center.
AWS Transcribe can be connected with Talkdesk Speech Analytics to allow you to access, analyze and act on every customer interaction. Get insights about trends, customer sentiment and intent so you can take actions that reduce costs, increase operational efficiency and provide customers with the experience they need and deserve.
Deliver meaningful customer interactions by empowering agents with a personalized assistant that listens, learns and helps in real-time. Talkdesk Agent Assist leverages AWS Transcribe to guide agents with content, scripts, procedures and actions in multiple languages.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.