AI is everywhere in CX. So why isn’t it delivering more?

October 22nd, 9 a.m. PT | 12 p.m. EST | 5 p.m GMT

AI adoption has surged, but most organizations are still struggling to turn it into meaningful customer and business outcomes. New global research from Talkdesk and NewtonX reveals the gap: only 15% of organizations have reached the point of orchestrating agentic AI across the customer journey.

So what separates organizations experimenting with AI from those actually seeing results?

Join us as we unpack The State of Agentic Automation in CX benchmark. Discover how agentic AI and orchestration leaders are creating real impact—they are 4x more likely to report major CSAT/NPS gains and roughly twice as likely to drive retention and cost efficiency.

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