Falls Church, VA
– Michael Zurat, Director of Engagement Solutions
Founded in 1987 in Virginia, Cognosante has dedicated itself to transforming the U.S. healthcare system through its leading operations services. The Virginia-based company helps state and federal agencies throughout the country launch and maintain customer service programs.
When Cognosante needed a contact center solution that was quick to deploy and could facilitate HIPAA and FedRAMP compliance for partnerships with government healthcare programs, they implemented Talkdesk.
With Talkdesk, Cognosante implemented their contact center in two days and leveraged custom call recording storage to maintain control over compliance and security requirements. Together, they successfully improved the personalization and efficiency of customer service for Medicare and Medicaid consumers.